Driver Basics

Introduction

What is a Driver on TRIP?

A Driver on TRIP is a key part of our rideshare ecosystem, responsible for providing transportation services to riders using the Teleport app. Drivers use their own vehicles to pick up riders and transport them to their destinations.

Benefits of Being a Driver

Being a driver offers flexible working hours and the potential for high earnings, especially during peak hours. It also provides an opportunity to meet new people and explore different areas while earning TRIP Rewards for additional benefits.

Getting Started

Driver Requirements

Drivers on TRIP need to be at least 25 years old and meet the necessary legal rideshare driver requirements for their local jurisdiction.

Sign-Up Process

To sign up as a driver, start by downloading the Teleport app and creating an account. Next, tap "Become a Driver" on the "TRIP" tab. Complete the online application, providing both your personal and vehicle information. Finally, undergo a background check and wait for approval to start driving.

Going Online as a Driver

After approval, log in to the Teleport app. On the "Ride" tab, tap the dropdown arrow to toggle over to the Driver view of the app. Tap "Go Online" to start accepting ride requests.

Role Responsibilities

Providing Safe and Reliable Rides

Drivers must adhere to traffic laws, drive safely, and ensure their vehicle is clean and well-maintained. Following the suggested route by supported mapping app is important unless the rider requests a different route.

Communication with Riders

Clear and polite communication with riders is essential. Confirm rider details before starting the trip and handle any concerns or questions professionally.

Maintaining Vehicle Standards

Regular servicing and maintenance of the vehicle is expected. Keeping the vehicle clean and ensuring all safety features are functional is important.

Insurance Coverage

Understanding how insurance coverage works is crucial for drivers using the Teleport app. Here’s an overview of the insurance provisions currently in place in the state of Texas:

Offline Coverage

When you are not driving for the service, your own personal auto insurance applies. This means that your regular insurance policy covers you during all non-working hours.

Insurance Policy Holder

The insurance policy for Teleport drivers is held by Emory Peak Mobility LLC, a TRIP Operator approved in the state of Texas. This ensures that all necessary insurance requirements are met, providing you with peace of mind while you drive.

Online and Waiting for a Trip

While you are online and waiting for a trip request, Emory Peak Mobility LLC provides coverage up to $50,000 for individual bodily injuries and $100,000 per accident. Additionally, property damage is covered up to $25,000 per accident. It’s important to note that this coverage is contingent on the excess liability of your personal auto insurance.

During a Trip or Driving to Pick Up a Passenger

During a trip or when you are driving to pick up a passenger, Emory Peak Mobility LLC's insurance covers third-party damages in compliance with Texas TNC guidelines. If your vehicle is damaged, repair costs are covered up to its actual cash value of $50,000, with a deductible of $2,500. This coverage applies only if your personal policy includes comprehensive and collision coverage.

Using the App

Accepting and Completing Rides

Ride requests are received through the app. Drivers can accept or decline requests. Drivers can also cancel rides before the rider has been picked up whereby the rider will receive a full refund. After pick up, the driver is unable to cancel the ride. To end the ride, the driver must complete the ride and will receive full payment.

Navigation Tools

The app can integrate with popular mapping apps on your phone like Apple Maps, Google Maps, Waze and more. Apple CarPlay is supported as well. Use the supported maps for optimal routing. Familiarity with alternative routes in case of traffic or road closures is also beneficial.

Handling Ride Issues

Use your good judgment and common sense when resolving disputes with riders and contact support when you feel it's necessary. Any incidents or issues can be reported through the app. From the "Profile" tab, tap "Help Center" and then "Contact Us".

Earnings and Rewards

Fare Calculation

Fares are calculated based on a combination of base fare, distance, time, and surge pricing. Drivers can keep track of their earnings with the app’s wallet balance.

TRIP Rewards

The more ride revenue that flows through TRIP, the more successful the network becomes. To incentivize you as a driver to contribute toward this goal, you earn TRIP Miles for every drive you take, whether directly by using TRIP or indirectly through referring other active riders or drivers.

TRIP Miles are redeemable for TRIP Rewards which are digital collectibles that you can either hold or sell within the app. Check out TRIP Miles for Drivers to learn more.

Cashing Out

Earnings can be cashed out by connecting a bank account in the app. Alternatively, drivers can export their private key from the app and access their funds in a wallet app like Phantom, Backpack, or Solflare.

Community and Support

TRIP Community

TRIP offers a supportive community for drivers. Joining the TRIP community allows you to share experiences and tips, participate in conversations, local meetups, and online groups.

Contacting Support

Support is available through the app for any questions or issues. The in-app help center provides guides and troubleshooting tips.

Frequently Asked Questions (FAQs)

How do I handle a difficult rider?

If you encounter a difficult rider, remain calm and professional. Politely address their concerns and try to resolve any issues. If the situation escalates, you can report the incident through the app and contact support for assistance.

What should I do if my car breaks down during a ride?

In the event of a car breakdown during a ride, ensure the safety of both you and the rider by pulling over to a safe location. Inform the rider of the situation and arrange alternative transportation for them if possible. You should also report the breakdown to support and follow their guidance.

How do I report an accident or incident?

To report an accident or incident, contact support in the app. Provide detailed information about the event, including the time, location, and any other relevant details, including photos/videos taken. Support will then assist you in handling the situation and guide you through the next steps.

Why am I not receiving ride requests?

If you are not receiving ride requests, check your app settings to ensure you are online and available. Make sure your location services are enabled and the app has the necessary permissions. If the problem persists, restart the app or your device, and contact support if the issue continues.

Feedback

You're encouraged to help improve the quality of this guide.

Please contribute if you see any typos or factual errors. To get started, you can read our Contributing to the TRIP Guides section.

You may also find incomplete content or stuff that is not up to date. Please do add any missing content by creating a free account in GitBook.

If for whatever reason you spot something to improve but cannot do it yourself, please open an issue.

And last but not least, any kind of discussion regarding TRIP documentation is very welcome in the official TRIP Community on Telegram.